Refund policy

At EaglxStore, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will help resolve the issue.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is missing parts/accessories.
  • The product received is significantly different from the product description.

Return requests should generally be made within 7 days of delivery.

Products must be unused and, where applicable, returned with their original packaging, accessories, tags, and invoice.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons, including:

  • Used personal-care or hygiene products.
  • Products that have been damaged after delivery due to misuse.
  • Products without original packaging or accessories.
  • Products specifically marked as non-returnable on the product page.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • A short description of the issue

This helps us process your request faster.

4. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, EaglxStore may arrange or reimburse the return shipping, subject to verification.

For other eligible returns, return shipping charges may be the customer's responsibility.

6. Order Cancellation

Cancellation requests should be made before the order is shipped. Once an order has been shipped, cancellation may no longer be possible.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement where the product is available. If a replacement is unavailable, a refund may be provided.

8. Contact Us

For return or refund requests, please contact:

EaglxStore
📧 Email: vs0896453@gmail.com
📞 Phone: 6375107576